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STORE POLICY

Customer Care

At Zen Seeds, we are committed to providing exceptional customer service and ensuring your satisfaction with our products. Our store policy is designed to address any enquiries you may have and provide clarity on various aspects of your shopping experience. Below are key sections of our store policy:​

  1. Ordering Process: Our ordering process is simple and straightforward. Browse our online store, add desired items to your cart, and proceed to checkout. If you encounter any difficulties or have questions during the ordering process, our customer care representatives are available to assist you.

  2. Shipping and Returns: We offer reliable shipping options to ensure timely delivery of your order. For more information please visit our Shipping and Returns page.

  3. Privacy and Security: Protecting your privacy and personal information is of utmost importance to us. We adhere to strict privacy policies and employ industry-standard security measures to safeguard your data. Rest assured that your information is handled securely and confidentially.

  4. Contact Us: Our dedicated customer care team is available to assist you with any questions, concerns, or feedback you may have. You can reach us via email, phone or contact form. We are committed to providing timely and helpful support to ensure your satisfaction.

 

Thank you for choosing Zen Seeds. We appreciate your trust and look forward to serving you with excellence.

Privacy & Safety

At Zen Seeds, we are committed to protecting the privacy and confidentiality of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or interact with our services. By using our website or purchasing our products, you consent to the terms of this Privacy Policy.

  1. Information We Collect:

    • Personal Information: When you place an order or create an account on our website, we may collect personal information such as your name, email address, shipping address, and payment details.

    • Website Usage Data: We may collect non-personal information about your interactions with our website, including IP address, browser type, device information, and pages visited.

  2. Use of Information:

    • Order Processing: We use the personal information you provide to fulfill your orders, process payments, and communicate with you about your purchases.

    • Customer Support: We may use your information to respond to enquiries, provide assistance, and address any concerns you may have.

    • Marketing Communications: With your consent, we may send you promotional emails about our products, special offers, and company updates. You have the option to unsubscribe from these communications at any time.

    • Website Improvement: We analyse website usage data to improve the functionality, design, and content of our website, as well as to enhance your browsing experience.

  3. Data Security:

    • We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

    • All payment transactions are processed securely using encrypted protocols to ensure the confidentiality of your financial data.

  4. Sharing of Information:

    • We do not sell, trade, or rent your personal information to third parties for marketing purposes.

    • We may share your information with trusted service providers and partners who assist us in operating our website, processing payments, and delivering products to you. These third parties are bound by confidentiality agreements and are prohibited from using your information for any other purpose.

  5. Cookies:

    • Our website may use cookies and similar tracking technologies to collect information about your browsing behaviour and preferences. You have the option to disable cookies in your browser settings, but please note that certain features of our website may not function properly without cookies.

  6. Third-Party Links:

    • Our website may contain links to third-party websites or services that are not operated or controlled by Zen Seeds. We are not responsible for the privacy practices or content of these third-party sites.

  7. Your Rights:

    • You have the right to access, update, or delete your personal information held by us. You may also request that we restrict or object to the processing of your data.

    • If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us using the information provided below.

  8. Changes to this Policy:

    • We reserve the right to update or revise this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be indicated at the top of the policy.

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By continuing to use our website and services, you acknowledge that you have read and understood this Privacy Policy.

Payment Methods

Payment Methods

  • Credit / Debit Cards

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