SHIPPING & RETURNS
Shipping Policy
At Zen Seeds, we strive to provide you with a seamless shopping experience. Here's what you need to know about our shipping policy:
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Processing Time: Once your order is placed, please allow 1-2 business days for processing. During peak seasons, processing times may vary slightly.
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Shipping Methods: Standard UK shipping.
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Delivery Time: Delivery times depend on the shipping method selected and your location. Standard shipping typically takes 3-7 business days.
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Shipping Costs: Our shipping costs for UK are a flat rate of £3.
Return & Exchange Policy
At Zen Seeds, we want you to be completely satisfied with your purchase. Here's our returns policy:
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Unopened Products: We accept returns for unopened products only. If you are not satisfied with your purchase, you may return the unopened product within 14 days of delivery for a refund or exchange.
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Return Process: To initiate a return, please contact our customer service team with your order details. Once your return request is approved, you will receive instructions on how to return the product.
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Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
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Refund Processing: Once we receive the returned product and verify its condition, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
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Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, depending on the situation.
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If you have any questions or concerns about our shipping and returns policy, please feel free to contact our customer service team for assistance. We are here to help!